Get hold of us
We are a small crew, so you get a person rather than a call centre. Mon to Fri, 8:00am to 6:00pm.
Or send it in writing
Fill this in and we will come back to you with next steps. It goes straight to the office. There is no ticket queue.
What to expect when you do
Who answers the phone?
Rochelle answers during business hours. If the team is tied up on a job, leave a message and we will follow up. You can also text (208) 724-7885 after hours.
What if I need to reach someone after hours?
Call or text (208) 724-7885 and describe what you are seeing, or leave a voicemail with the property address and a good callback number. Please stay off ladders and roofs; we will discuss a safe next step when we respond.
How quickly do you reply to emails and the form?
Within one working day, usually the same day. If you have not heard back by the end of the next working day something has gone wrong at our end, so ring us rather than assuming you have been ignored.
Can I come to your office?
There is no storefront to visit. Our crew travels to properties throughout the Treasure Valley, so estimates and service happen at your home or job site.
Do you charge to come out and look?
No. On-site estimates are free in the regular Treasure Valley service area, roughly 30 miles beyond the valley. For farther estimate visits, a travel charge applies and is quoted before scheduling.
What should I have ready when I ring?
Not much. The address, roughly what is going wrong and which side of the house it is on. If you have a photo of the problem, mention it and we will give you somewhere to send it. Knowing whether the fascia has ever been repaired helps, but nobody expects you to know that.
I am already a customer. Where should I start?
Call us or use the existing-customer follow-up form for a question, a concern about completed work, or seasonal cleaning.